Program and Customer Support Analyst
Core
Provides cross-functional support to essential programs and customer-facing operations at NSWC PHD, planning, directing, and driving the success of long-term technology initiatives.
Role type
Program and Customer Support Analyst
Builds
Long-term, multi-faceted technology initiatives delivering innovative solutions
Domain
Federal civilian and Department of Defense (Navy)
Deliverable
dashboards & analysis
Required skills
Program coordination, stakeholder engagement, documentation, compliance monitoring, data reporting, meeting facilitation
Preferred skills
Government contracting support, Navy technical program experience, program management tools, Navy policies knowledge
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Support planning, scheduling, and tracking of program deliverables and milestones; Coordinate meetings, briefings, and program-related events; Respond to inquiries and support issue resolution; Maintain organized records and documentation in accordance with DON standards; Prepare meeting materials, program communications, and executive-level reports; Ensure all support activities adhere to DON policies and government regulations.
Seniority
Mid-level, 6+ years experience or Associate's degree