Service Management, VP - Enterprise Technology
Core
Define and execute the Enterprise Service Management vision, strategy, operating model, and platform roadmap, including replacing existing tooling with an AI-Native platform.
Role type
VP, Enterprise Service Management & Digital Transformation
Builds
Enterprise service management platform, intelligent automation workflows, and digital employee experience portals
Domain
Enterprise Technology / Shared Services / Digital Transformation
Required skills
Enterprise Service Management strategy, IT Operations, Digital Workplace, Enterprise Platforms, AI & Automation, Generative AI, Workflow Orchestration, Predictive Analytics, Stakeholder Management, Cross-functional Leadership
Preferred skills
Service Transformation, Shared Services Organization Management, Vendor Partnership Management
Technologies
AI-Native platforms, Generative AI, Workflow orchestration tools, Predictive analytics engines
Responsibilities
Define and execute an Enterprise Service Management strategy and transformation roadmap; Drive modernization of the Service Management ecosystem through AI and automation; Own the digital employee experience including self-service and omnichannel engagement; Oversee enterprise service delivery across Technology, HR, Finance, Procurement, and Facilities; Lead high-performing cross-functional teams and manage strategic vendor partnerships.
Seniority
VP, Strategic Leadership
