Strategic Transformation Lead - Credit Card Rewards (focus fraud and misuse)
Core
Lead strategic transformation for credit card rewards operations, specifically focusing on reducing fraud and misuse through process redesign and automation.
Role type
Senior strategy and operations transformation lead
Builds
Future-state operational processes and capabilities for fraud and misuse reduction
Domain
Financial services (Credit Cards, Rewards, Fraud & Risk)
Required skills
Strategic transformation leadership, cross-functional stakeholder alignment, process redesign, automation enablement, root-cause analysis, business case development, governance establishment
Preferred skills
Fraud strategy and operations, credit card rewards/loyalty programs, data-driven detection and monitoring, financial services environment experience
Technologies
Data analytics tools, automation platforms, case management systems
Responsibilities
Define transformation goals, roadmaps, and success metrics; translate business problems into executable solutions; redesign end-to-end operational workflows; drive cross-functional execution and alignment; establish performance management and benefits tracking
Seniority
Senior, hands-on IC with strategic ownership
