Claims Technical Lead
Core
Lead case managers in claims processing for voluntary insurance products, ensuring quality outcomes and service levels.
Role type
Senior Claims Technical Lead
Builds
Claims case management processes and team performance
Domain
Insurance / Health & Life Insurance
Deliverable
dashboards & analysis
Required skills
Case management, Risk management, Contract interpretation, Product knowledge, Team leadership, KPI monitoring, Workload balancing, Change management, Critical thinking, Coaching
Preferred skills
None stated
Technologies
None stated
Responsibilities
Act as main point of contact for claims questions; Mentor new hires and support training; Conduct manager reviews/audits of claims; Monitor KPIs and service levels; Balance workload for case managers; Coach and provide feedback to case managers; Manage complex cases and escalations; Report trends to leadership.
Seniority
Senior, hands-on IC with mentorship duties