Security Deposit Specialist
Core
Manage security deposit claims, collect deposits, disburse refunds, and resolve disputes between landlords, insureds, and insurance companies for the lodging line of business.
Role type
Claims operations specialist (security deposits)
Builds
Accurate financial settlements for property and furniture damage claims
Domain
Insurance / Property Management / Lodging
Deliverable
client delivery
Required skills
Claims file management, deposit collection, refund disbursement, dispute resolution, billing auditing, data entry, communication
Preferred skills
ACT database experience, Microsoft Office proficiency, 1-2 years of job-related experience
Responsibilities
Maintain daily tracking logs of file assignments, record correspondence details in ACT database, maintain electronic and paper files, collect security deposits from landlords, disperse deposit refunds to insureds or insurance companies, assist insureds in disputing deductions, audit files for billing accuracy, resolve billing issues and collect overpayments, issue billing credits, notify insureds of furniture damage charges, collect unpaid balances.
Seniority
Entry-level to Junior, hands-on IC