Shield Program Lead
Core
Lead end-to-end operations and performance of Guesty Shield, a global property protection program for short-term rentals, managing internal claims teams, insurer partnerships, and customer retention.
Role type
Senior Program Lead (Insurance/Protection)
Builds
Global Shield program operations, claims resolution workflows, and commercial partnerships with insurers
Domain
Short-term rental / Vacation rental industry + Insurance
Required skills
Program management, Insurance operations, Team leadership, Commercial negotiation, Claims workflow management, Data analysis, Cross-functional leadership, Strategic planning
Preferred skills
Embedded insurance experience, International program management, Workflow automation implementation
Technologies
Claims management systems, Operational dashboards
Responsibilities
Own day-to-day program operations across all markets; Manage and develop the internal claims team; Oversee claims journey from submission to payment; Drive automation and process improvements; Lead commercial discussions and renewals with insurers; Own Shield retention performance and reduce churn; Track program revenue, margins, and operating costs
Seniority
Senior, hands-on IC
