Applications Support Sr Analyst - Assistant Vice President
Core
Senior Application Support Analyst providing technical and business support for Citi applications, ensuring stability, efficiency, and effectiveness in daily operations.
Role type
Senior IC application support analyst
Builds
Stable, efficient application environments and support processes for business users
Domain
Financial services / Application Operations
Required skills
Application support, risk assessment, technical documentation, stakeholder liaison, service level management, contingency planning, bug prioritization, system monitoring, compliance adherence, team coaching
Preferred skills
Programming languages, problem management tools, issue tracking, project management
Technologies
Application support tools, monitoring tools, problem management tools
Responsibilities
Provide quick resolutions to application issues and maintain operational stability. Perform start of day checks, continuous monitoring, and regional handovers. Conduct same day risk reconciliations and assess risk/impact of production issues. Develop and maintain technical support documentation and contingency plans. Partner with development teams to prioritize bug fixes and support tooling. Participate in application releases from development to production. Act as a liaison between users, internal technology groups, and vendors. Coach and train new recruits and lower-level analysts.
Seniority
Senior, hands-on IC with leadership responsibilities