Deloitte Digital - Stage Consultant CX / Service Design - F/H
Core
Designing and implementing future customer experiences and service models for large enterprises, integrating AI and human-centric methodologies.
Role type
Intern Service Designer / CX Consultant
Builds
Omnichannel customer journeys, experience blueprints, prototypes, and service scenarios.
Domain
Customer Experience (CX) and Service Design within the consulting industry.
Required skills
User research, journey mapping, service design, design thinking, prototyping, AI integration, business strategy alignment
Preferred skills
Generative AI knowledge, agile methodologies, CRM/platform transformation experience
Technologies
Figma, Adobe, FigJam
Responsibilities
Conduct user research and qualitative analysis, design omnichannel customer journeys, facilitate co-design workshops, create CX deliverables (personas, wireframes), integrate AI topics into CX strategies, collaborate with multidisciplinary teams.
Seniority
Intern, final year of master's studies
