Client Enablement & Coaching Lead (f/m/d) - Danish & German speaking
Core
Lead client interactions through the BOT program lifecycle, guiding clients to take ownership of the operational programme migration and ensuring long-term sustainability of the target operating model.
Role type
Senior Client Enablement & Coaching Lead (Consultative)
Builds
Client operational transformations and adoption of Kraken's Human Design principles and Operating Model
Domain
Energy management / Utilities / Customer Information Systems (CIS)
Deliverable
client delivery
Required skills
Consultative leadership, change management, project management, analytical problem-solving, stakeholder influence, migration framework expertise, cross-functional collaboration
Preferred skills
B2C and C&I retail experience, leadership development, agile methodologies
Technologies
Customer Information Systems (CIS), billing, meter data management, CRM, AI-driven communications
Responsibilities
Lead client interactions through the BOT program lifecycle; Establish strong relationships within the client's Senior Leadership team; Mentor and coach the client's Operations Transformation Office (OTO); Guide the delivery of Kraken programmes from Leadership Development to Skills Based Learning; Utilize strong analytical skills to anticipate challenges and drive corrective actions; Lead cultural and operational transformations embedding sustainable change.
Seniority
Senior, hands-on IC
