Assistant Vice President, Channel Management & Experience, Digital
Core
Shape the evolution of DBS Hong Kong's digital channels, platform capabilities, and customer engagement strategies using AI and data to deliver intelligent, personalized banking experiences.
Role type
Senior IC digital channel strategy and product lead
Builds
Internet banking, mobile banking, and future digital touchpoints
Domain
Banking / Digital Transformation / AI
Deliverable
product features
Required skills
digital banking strategy, customer experience design, AI application, platform management, behavioral analytics, stakeholder management, business case development, requirements definition, incident management
Preferred skills
data analytics, automation, digital innovation
Technologies
AI tools, behavioral analytics platforms
Responsibilities
Shape and drive the roadmap for digital channel capabilities; Lead initiatives to enhance customer experience and digital adoption; Identify opportunities to leverage AI for business outcomes; Drive strategic channel transformation and platform enhancements; Leverage customer insights to inform strategies; Partner with business and technology functions to execute initiatives; Lead initiatives from concept through implementation; Monitor channel performance and drive continuous improvement.
Seniority
Senior, hands-on IC