Senior Design Manager — AI Private Banker
Core
Lead design for Nubank's AI Private Banker, an intelligent financial advisor helping millions of customers understand finances and make decisions via conversational AI and real-time personalization.
Role type
Senior Design Manager (M4) leading a multidisciplinary design team
Builds
Foundational experience systems for AI interaction across Nubank's mobile and web platforms
Domain
Fintech / Banking / Generative AI / Conversational AI
Deliverable
production ML models | product features
Required skills
Leading multidisciplinary design teams, defining design vision and systems, translating AI capabilities into human experiences, coaching designers, cross-functional alignment, evaluating AI experience quality, cross-cultural collaboration
Preferred skills
Experience with AI or data-powered experiences (personalization, recommendations, chat), fintech or banking background, systemic thinking, strategic adaptability
Technologies
Conversational AI, recommendation engines, proprietary foundation models
Responsibilities
Lead and inspire a team of 6+ product and content designers; Define and evolve the design north star for the AI Private Banker; Partner with product, data science, and engineering to translate AI capabilities into trusted experiences; Build and scale design systems for AI interaction patterns; Coach and grow the design team; Drive cross-functional alignment from prototypes to production; Create frameworks for evaluating AI experience quality; Establish cultural anchors and rituals for the design team
Seniority
Senior, hands-on IC with team leadership