Senior AI Product Delivery Lead
Core
Lead end-to-end delivery and integration of an AI customer operations platform for financial services, embedding specialist agents into client environments to automate support and back-office operations.
Role type
Senior AI Product Delivery Lead (Client-facing delivery & strategy)
Builds
AI-powered customer operations platform with specialist agents for financial services
Domain
Financial services / Fintech / AI Operations
Deliverable
client delivery
Required skills
End-to-end project delivery, AI platform integration, customer discovery, performance analytics, pre-sales support, cross-functional collaboration, risk governance, process establishment
Preferred skills
Experience at high-growth tech companies, technical acumen (APIs/integrations), data analysis with tools like BigQuery, entrepreneurial mindset
Technologies
Omni, BigQuery
Responsibilities
Own end-to-end delivery and integration of the AI platform into customer environments; Conduct deep-dive discovery to define customer objectives and operational landscapes; Guide customers in optimizing AI agent capabilities; Analyze performance data to track AI effectiveness and drive continuous improvement; Serve as primary technical interface for pre-sales, POCs, and security due diligence; Collaborate with internal AI, Engineering, and Sales teams to shape the product roadmap; Establish scalable onboarding and implementation processes; Manage project risks and governance related to AI deployment
Seniority
Senior, hands-on IC with strategic ownership
