Officer, Specialist, Contact Centre, Corporate Banking Operations
Core
Deliver post-sales customer service for corporate banking products via telephone, email, and digital channels, handling cash management, system support, investigations, and transaction monitoring.
Role type
Specialist Customer Service Officer (Corporate Banking)
Builds
Corporate banking service delivery across multiple channels
Domain
Corporate Banking / Financial Services
Deliverable
client delivery
Required skills
corporate banking product knowledge, electronic and mobile banking platform proficiency, complex case resolution, stakeholder coordination, data analytics for process improvement, query reduction
Preferred skills
mentoring team members, process improvement initiatives, digitization initiatives
Responsibilities
Act as the focal point for client contact and partner with Relationship Management and Technical Support teams; Resolve complex client requests and coordinate internal stakeholders; Serve as an Electronic and Mobile Banking Platform specialist; Solicit customer feedback and identify problem trends; Leverage data analytics to generate insights and drive query reduction; Handle ad-hoc projects.
Seniority
Individual Contributor, Specialist level