Claims Contact Center Associate (Remote 3pm-11pm) Ireland
Core
Primary point of contact for customers navigating the claims process across Individual Life Insurance (ILI) and Annuities, providing accurate and compassionate support to policyholders, beneficiaries, and financial professionals.
Role type
Claims Contact Center Associate
Builds
Customer service interactions and claims resolution for ILI and Annuities products
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, verbal and written communication, research, problem-solving, critical thinking, attention to detail, handling confidential information, empathy, adaptability to multiple products
Preferred skills
Experience in contact center, financial services, insurance, or claims environment
Technologies
Multiple claims systems and information sources
Responsibilities
Handle inbound claims-related calls, explain claim processes and documentation requirements, research and resolve inquiries using multiple systems, document customer interactions, complete service requests and transactions, identify discrepancies and escalate complex situations, maintain knowledge of products and regulatory requirements
Seniority
Individual Contributor, entry to mid-level