Client Operations Analyst
Core
Provide first-class operational support and client engagement for the APAC region, ensuring smooth trade settlements and accurate data management.
Role type
Client Operations Analyst
Builds
Trade settlements, data management, and client onboarding processes
Domain
Financial services, Fixed Income, APAC markets
Required skills
Trade settlement management, Data management, Client onboarding, Regulatory reporting, Process improvement, KPI monitoring, Escalation management, Fixed income knowledge
Preferred skills
Middle office functions, Control frameworks, Regulatory frameworks knowledge
Technologies
N/A
Responsibilities
Serve as primary point of contact for APAC clients, Prioritize and resolve outstanding client issues, Monitor KPIs for client service standards, Support Middle Office and Settlements teams with trade confirmations and fails management, Manage reference data in a global follow-the-sun model, Review and update Asia Operations Procedures, Facilitate end-to-end dealer/client onboarding, Cultivate relationships with clients and Sales Managers, Contribute to global change initiatives
Seniority
Mid-level, hands-on IC