Claims Contact Center Associate (Remote 3pm-11pm)
Core
Primary point of contact for customers navigating the claims process across Individual Life Insurance (ILI) and Annuities, providing accurate, timely, and compassionate support.
Role type
Claims Contact Center Associate
Builds
Customer support and claims resolution for ILI and Annuities products
Domain
Financial services / Insurance
Deliverable
client delivery
Required skills
Customer service, verbal and written communication, research, problem-solving, critical thinking, attention to detail, handling confidential information, empathy, system navigation
Preferred skills
Experience in contact center, financial services, insurance, or claims environment
Responsibilities
Handle inbound claims-related calls, explain claim processes and documentation requirements, research and resolve inquiries across multiple systems, document customer interactions, complete service requests and referrals, identify discrepancies and escalate complex situations, maintain knowledge of products and regulatory requirements
Seniority
Individual Contributor