Customer Service Executive
Hybrid
Core
Handle inbound customer queries and complaints regarding savings products, ensuring regulatory compliance and fair outcomes.
Role type
Customer Service Executive (Savings)
Builds
Customer trust and regulatory compliance for savings products
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Inbound communication, complaint resolution, regulatory documentation, vulnerability handling, FCA regulations knowledge, organizational skills
Preferred skills
Savings and ISA knowledge, financial services experience, FCA rules (CONC, CCA, GDPR) understanding
Responsibilities
Manage inbound communication for savings products, issue regulatory documentation, investigate and resolve customer complaints, support vulnerable customers, maintain competence through training
Seniority
Individual Contributor