Senior Process Optimisation Specialist
Core
Designing and delivering scalable process optimization, automation, and operating model initiatives to drive efficiency and standardization across the insurance industry.
Role type
Senior Process Optimisation Specialist (Operations)
Builds
Scalable, automation-ready processes and optimized operating models
Domain
Insurance / Operations / Process Improvement
Required skills
Process re-engineering, Change management, Lean/CI methodologies, Business analysis, Team management, Data and technology asset utilization, Regulatory compliance
Preferred skills
Automation tooling, AI task mining, Process mining, Managing cross-functional alignment
Technologies
Process intelligence tooling, AI task mining, Process mining
Responsibilities
Identify and design scalable, automation-ready processes aligned with business strategy; Lead the change management aspect of process re-engineering; Manage a team of Process Optimisation Specialists; Lead targeted process improvement initiatives requiring central coordination; Oversee reporting of key operational KPIs and hold the business accountable for improvements; Design and deliver Optimisation coaching to business stakeholders; Lead and facilitate Optimisation based workshops; Elicit requirements and drive process change using staff interviews, document analysis, and workflow analysis.
Seniority
Senior, hands-on IC with team leadership