Resilience & Continuity Services Manager, Commercial & Institutional
Core
Managing the NatWest Markets Incident Management Framework, providing central coordination for escalated issues and expert guidance to ensure preparedness and effective response to incidents.
Role type
Senior IC resilience and continuity services manager
Builds
Incident management governance, response coordination, and post-incident enhancement activities
Domain
Financial services (investment and wholesale banking) / Operational resilience
Required skills
Incident management, operational resilience, regulatory expectations, Markets trading environments, investment banking operations, wholesale banking operations, stakeholder coordination, incident response coordination, business resilience, incident management exercises, invocation testing, incident management plans, playbooks, post-incident actions tracking
Preferred skills
None stated
Technologies
Excel, Word, PowerPoint
Responsibilities
Manage the NWM Incident Management Framework; represent incident management governance before, during, and after incidents; coordinate effective response and manage delivery of post-incident enhancement activity; represent incident management at policy governance forums; apply knowledge of incident management and resilience principles to support timely and effective response; support business resilience by managing regular incident management exercises, invocation testing, and other appropriate methods; work with business and technology to ensure incident management plans and playbooks are implemented and maintained effectively; track post-incident actions through to closure
Seniority
Senior, hands-on IC