VP, Private Banking L2 Production Support Lead, Group Infrastructure & Platform Services
Core
Lead a production support team for Temenos Odyssey Triple A and Edge Connect applications serving Private Banking clients.
Role type
Senior IC production support team lead (Private Banking)
Builds
Private Banking client dashboards, RM Workbench, and OneStart applications
Domain
Banking / Financial Services / Private Banking
Required skills
Temenos TripleA, Temenos Odyssey, Unix/Linux, Perl/Shell scripting, Database (MSSQL/Oracle/Sybase), BMC Control-M, ITIL, Incident Management, Change Management, Problem Management, Vendor Management, Team Leadership
Preferred skills
Disaster Recovery, Business Continuity Management, Root Cause Analysis
Technologies
Temenos Odyssey, Temenos TripleA, Edge Connect, Unix, Linux, Perl, Shell, MSSQL, Oracle, Sybase, BMC Control-M
Responsibilities
Lead and mentor a team of production support analysts; Act as primary escalation point for major incidents; Manage incidents, issues, and changes from identification to closure; Conduct root cause analysis and drive continuous improvement; Partner with delivery teams on enhancements and fixes; Participate in infrastructure upgrades and DR exercises.
Seniority
Senior, hands-on IC with team leadership