Delegated Claims Technican
Core
Oversee and support a network of delegated claims providers to ensure claims are managed effectively, compliantly, and in line with Markel's expectations.
Role type
Delegated Claims Technician (Claims Governance & Oversight)
Builds
Delegated claims arrangements and service standards for insurance customers and brokers
Domain
Insurance / Claims Operations
Deliverable
dashboards & analysis
Required skills
Claims operations oversight, Bordereaux review, Management Information (MI) analysis, Stakeholder relationship management, Compliance monitoring, Audit support, Process improvement, Third-party administrator (TPA) liaison, Regulatory record maintenance, Data trend identification
Preferred skills
Delegated claims authority experience, TPA oversight knowledge, Bordereaux/audit/compliance monitoring experience, Commercial insurance background
Technologies
Bordereaux, Management Information (MI) systems, Claims dashboards, Regulatory record systems
Responsibilities
Review bordereaux, management information, and performance data to identify trends and risks. Monitor delegated claims providers against agreed service standards. Support onboarding, renewal, and offboarding of delegated claims authority agreements. Develop working relationships with third-party administrators and service providers. Support governance, oversight, and audit activities. Maintain delegated claims dashboards and regulatory records. Identify opportunities to improve processes and service delivery.
Seniority
Junior to Mid-level, hands-on IC