IT Support Engineer
Core
Provide first-level onsite IT support for hardware, software, network, and security issues, plus meeting room and AV setup for the Singapore office.
Role type
Senior IC IT Support Engineer
Builds
Smooth operation of user devices, meeting facilities, and local IT infrastructure
Domain
Enterprise IT / Onsite Support
Required skills
Hardware troubleshooting, software support, network troubleshooting, AV/video conferencing setup, IT asset management, printer maintenance, cybersecurity practices
Preferred skills
Networking knowledge, CompTIA A+/Network+/Microsoft/ITIL certifications, Mandarin language
Technologies
Laptops, desktops, peripherals, printers, video conferencing systems, enterprise IT tools
Responsibilities
Provide first-level onsite support for hardware, software, network and security issues; Support meeting rooms, video conferencing and AV setups; Install, configure, image, upgrade and repair laptops, desktops and peripherals; Maintain IT asset records and support the hardware lifecycle; Set up, maintain and troubleshoot printers and other office devices; Support local IT projects such as hardware refreshes and office setups; Work with regional IT teams to apply global IT policies, processes and standards; Promote good IT and cybersecurity practices
