Client Service Delivery Manager
Core
Senior point of coordination ensuring end-to-end service delivery for Private Markets clients across Private Equity, Private Credit, Real Estate, Infrastructure, and semi-liquid funds.
Role type
Senior IC Client Service Delivery Manager
Builds
Consistent service delivery and operational alignment for complex Private Markets client mandates
Domain
Wealth management / Private Markets / Fund Administration
Deliverable
client delivery
Required skills
Private Markets fund structures, asset servicing, investor onboarding, capital calls, distributions, valuations, financial reporting, fee billing, new fund launches, lifecycle event coordination, service level management
Preferred skills
Private Equity, Private Credit, Real Estate, Infrastructure, semi-liquid fund experience, fund accounting, general finance concepts
Technologies
N/A
Responsibilities
Own end-to-end service experience for assigned clients; Coordinate service delivery across Fund Accounting, Transfer Agency, Investor Services, AML, Custody, and Compliance; Plan and facilitate client meetings and governance forums; Oversee resolution of client queries and service issues; Maintain oversight of service delivery for investor onboarding, capital calls, distributions, and valuations; Support semi-liquid fund servicing requirements; Create and monitor Service Level Descriptions and KPIs; Oversee fee billing and service administration; Provide coordination for new fund launches and lifecycle events; Partner with Relationship Managers to identify strategic opportunities
Seniority
Senior, hands-on IC
