CIC - Service
Core
Handling inbound customer enquiries and proactively contacting existing customers to secure service bookings for the aftersales team.
Role type
Customer Service Representative (Automotive After-Sales)
Builds
Service appointments and customer engagement
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Verbal communication, telephone manner, customer service, high-volume call handling, Microsoft Office
Responsibilities
Answering inbound customer enquiries, proactively contacting customers to secure service bookings, supporting aftersales teams with customer service
Seniority
Individual Contributor