Head of Operations, J.P. Morgan Personal Investing, International Consumer Bank
Core
Lead the Investment Operations Team (130+ FTE) to drive operational excellence, transform processes and platforms, and oversee day-to-day trading, settlement, payments, pensions, ISA transfers, account management, customer service, fraud, and financial crime for J.P. Morgan Personal Investing.
Role type
Senior executive (Head of Operations)
Builds
Multi-product, multi-market operations function supporting expansion across products, customer segments, and European markets
Domain
Financial services, wealth management, personal investing, regulatory compliance (UK/EU)
Required skills
Leading and scaling multi-product/multi-country operations in regulated financial services, building operating models and governance frameworks, understanding UK/European regulatory environments, leading large geographically dispersed teams, engaging with regulators, collaborating across Product/Technology/Risk/Compliance, driving operational transformation via automation and data analytics
Preferred skills
Digital wealth management/brokerage/fintech experience, leading large-scale digital transformation and operational modernisation programmes
Technologies
Automation, data analytics, AI-enabled solutions
Responsibilities
Build and scale operations function, design operating model and governance infrastructure, champion customer outcomes balancing growth/cost/risk/speed, operationalise end-to-end customer experience, lead development of scalable operational platforms, lead and develop 130-person organisation, partner with regulators and governance bodies, drive sustainable risk and control frameworks, drive operational transformation, collaborate with executive leadership and cross-functional teams, build relationships with stakeholders, provide thought leadership
Seniority
Executive, strategic leadership & mentorship