Principal IS Engineer
Core
Lead technical direction and engineering standards for an AWS-native customer contact platform (voice, chat, email, WhatsApp) using Amazon Connect and Amazon Bedrock.
Role type
Principal IS Engineer (Technical Leadership & Hands-on IC)
Builds
AWS-native contact centre platform (Amazon Connect, Amazon Bedrock)
Domain
Energy / Customer Contact Technology
Deliverable
production ML models
Required skills
AWS architecture, Amazon Connect, Amazon Bedrock, technical leadership, hands-on coding, system design, mentoring, problem-solving
Preferred skills
None stated
Technologies
AWS, Amazon Connect, Amazon Bedrock
Responsibilities
Set technical direction and engineering standards for Amazon Connect across multiple squads; Provide deep expertise across an AWS-native contact centre platform; Champion consistent engineering approaches and reusable solutions; Stay hands-on reviewing designs, pairing on complex builds, and developing technical spikes; Lead through influence and collaboration to shape solutions; Coach and mentor senior engineers to raise engineering standards.
Seniority
Principal, hands-on IC with mentorship
