Pensions Administrator
Core
Provide administration services to customers, managing highly confidential pension data and resolving complex queries.
Role type
Pensions Administrator
Builds
Customer service and data management for pension schemes
Domain
Financial services / Retirement solutions
Deliverable
dashboards & analysis
Required skills
numeracy, literacy, data integrity management, customer query resolution, report generation, process improvement, computer literacy
Preferred skills
financial awareness, experience in pensions environment, SLA adherence
Responsibilities
Provide administration service to customers as per Service Level Agreement, Maintenance of up to date filing and records for department, Processing of a wide range of routine and non-routine documentation, Resolves customer enquiries (oral and written), Drafting of non-standard correspondence, Collates and analyses data and produces routine reports, Identifies and implement process improvements
Seniority
Individual Contributor, operational level