Head of HRES Service Delivery - Hong Kong, Director
Core
Leading end-to-end delivery and transformation of HR Employee Services (HRES) operations in Hong Kong to ensure operational excellence and a world-class employee experience.
Role type
Director-level HR Service Delivery Head
Builds
HR Employee Services (HRES) operating model and employee lifecycle support
Domain
Financial Services / Human Capital Management
Required skills
HR service delivery leadership, hybrid delivery model management, operating model transformation, outsourcing governance, stakeholder management, risk and controls, process optimization, vendor relationship management
Preferred skills
Tiered service delivery models, case management frameworks, onboarding and knowledge management
Technologies
N/A
Responsibilities
Lead and oversee all aspects of HRES service delivery in Hong Kong, Drive the evolution of the HRES operating model through process improvement, Manage key stakeholder relationships across the business and partner with global HR teams, Ensure compliance with policies, procedures, and regulatory requirements, Oversee outsourced vendor relationships including governance and performance management, Lead local communications, training initiatives, and onboarding activities
Seniority
Director, strategic leadership with hands-on operational oversight
