Senior Officer/Officer, Contact Centre, Corporate Banking
Core
Deliver consistent excellent inbound/outbound/digital services over telephone or non-phone means to internal/external customers on corporate banking products.
Role type
Senior Officer/Officer, Contact Centre, Corporate Banking
Builds
Corporate banking delivery channels
Domain
Corporate Banking
Deliverable
client delivery
Required skills
Corporate Banking customer servicing, Cash and Corporate Banking products, oral and written English, Cantonese, Mandarin, PC skills (Microsoft Office), attentive listening, writing and communication skills
Preferred skills
Degree or Polytechnic diploma, experience in Customer Service environment, 2+ years track record of Corporate Banking customer servicing
Responsibilities
Provide advisory service/insight to cope with customer needs, Solicit customers' feedback and identify problem trends for improvement actions, Record, track and coordinate the resolution of all customer queries, Cross-sell digital solutions to customers, Work closely with Team Leader/Team Head/product owners to identify areas of improvement based on customer enquiries landscape, Handle ad-hoc projects or customer issues analysis