Officer, Customer Services (Contact Centre - SME)
Based in Hong Kong SAR China
Core
Handle customer enquiries, feedbacks, and instructions for local and cross-border SMEs via multi-channels (hotline, email, social media) and acquire SME business through inbound and outbound telemarketing.
Role type
Customer service officer (SME contact centre)
Builds
Consistent quality customer service and business revenue for the bank
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Customer service, telemarketing, sales, regulatory compliance, multi-channel communication
Preferred skills
Insurance license, investment license, regulatory qualifications
Technologies
None stated
Responsibilities
Achieve SME hotline service levels, handle customer enquiries and complaints, support marketing campaigns and business referrals, conduct outbound telemarketing, support training of new staff
Seniority
Mid-level, hands-on IC