Implementation Manager (Payments/Billing experience preferred) (f/m/d)
Core
Managing client delivery and technology transformation projects for European clients, acting as the primary link between clients and Kraken's engineering/product teams to migrate clients to the Kraken platform or manage long-term tech requirements.
Role type
Senior IC Client Delivery Lead / Implementation Manager
Builds
Client technology transformation journeys and migrations onto the Kraken energy management platform
Domain
Energy / Utilities / SaaS Platform Delivery
Deliverable
client delivery
Required skills
Client delivery, Product ownership, Agile delivery, Product management, Technology trends understanding, Complex delivery pipeline management, Consulting
Preferred skills
Consulting experience, Payments/Billing domain experience
Technologies
Kraken Platform, Customer Information Systems (CIS), CRM, Meter Data Management
Responsibilities
Manage relationships with client counterparts (product/business owners), Serve as first point of contact for tech development and escalation, Triage incoming requests and communicate client priorities internally, Summarize and articulate client needs to enable platform development, Support engineering teams in delivering product features, Challenge clients on development approaches to align with continuous iteration
Seniority
Senior, hands-on IC
