Customer Service Consultant (m/w/d)
Core
First point of contact for customers regarding ad placements after purchase, proactively identifying needs and problems to develop solutions.
Role type
Customer Service Consultant (Back-office)
Builds
Optimized ad placements and follow-up orders for Stepstone's advertising platform
Domain
Online job platform / Digital advertising
Deliverable
client delivery
Required skills
Commercial training, proactive phone contact, solution development, ad optimization, scheduling, data management, MS Office
Preferred skills
2-3 years customer service experience, strong communication skills, quality focus
Responsibilities
Serve as the first point of contact for customers, proactively call customers to identify needs and problems, optimize ad placements in consultation with customers, plan ad schedules, generate follow-up orders, manage customer data, perform back-office tasks
Seniority
Entry to Mid-level
