Client Delivery Lead (m/w/d)
Core
Lead client delivery for European customers undergoing technological transformation to Kraken's energy management platform, focusing on long-term migration projects and specific functional areas like billing, finance, or communication.
Role type
Senior Client Delivery Lead (IC)
Builds
Long-term technology migration projects and functional implementations for utility customers
Domain
Energy / Utilities / SaaS Platform
Deliverable
client delivery
Required skills
Client relationship management, technical solution analysis, requirement gathering, project prioritization, cross-functional collaboration, change management, problem-solving
Preferred skills
Experience with utility industry transformation, agile methodologies, stakeholder influence
Technologies
Kraken Platform, Customer Information Systems (CIS), Billing systems, CRM, AI-driven communication tools
Responsibilities
Manage relationships with customer stakeholders (Product Owners, functional leads), serve as the primary point of contact for technical escalations, act as the central knowledge source for the Kraken platform, screen and prioritize incoming customer requests, translate customer requirements and timelines for internal development teams, support the development team in implementing product features, advocate for continuous development approaches to customers
Seniority
Senior, hands-on IC
