Manager, Payment Operations - Remittance Transformation & Operational Excellence
Core
Leading process optimisation, digital workflow adoption, and operational change management within the Remittance team to simplify processes and strengthen controls.
Role type
Manager, Payment Operations (Remittance Transformation)
Builds
Future-state operating model for Payment Operations
Domain
Banking / Financial Services / Remittance
Required skills
Process optimisation, Change management, Stakeholder engagement, Project management, Operational risk management, Business analysis, Workflow automation, Data analysis, Strategic planning, Team leadership
Preferred skills
Python, Power Automate, VBA, Microsoft Co-Pilot, AI integration
Technologies
Python, Power Automate, VBA, Microsoft Co-Pilot, SharePoint
Responsibilities
Lead and coordinate multiple concurrent transformation initiatives including process migration and system enhancements. Develop implementation plans, impact assessments, and governance structures for operational changes. Track risks, issues, dependencies, and benefits realisation across initiatives. Identify opportunities to simplify, standardise, and automate operational processes. Redesign end-to-end workflows to improve efficiency and Straight Through Processing (STP). Support reviews relating to operational policies, service models, and organisational changes.
Seniority
Manager, strategic advisor to Section Head