Payment Investigations Director, Banking & Liquidity
Core
Manage investigations teams in Chicago to resolve payment-related investigations with internal business units and external financial institutions.
Role type
Senior IC Payment Investigations Director
Builds
Payment investigation resolution processes and fraud monitoring team
Domain
Banking & Liquidity
Required skills
People management, Leadership, Swift payment messaging (MT103, 202, 202COV, 199, 299), Fedwire, SWIFT, CHIPS, Payment investigations, Cash and payment industry knowledge, Complex investigation resolution, Problem solving, MS Office
Preferred skills
Strategic change management, Cross-regional collaboration
Technologies
Swift, Fedwire, CHIPS, ISO messaging formats
Responsibilities
Oversee daily investigations operations and adherence to controls, Analyze work to improve processes and automation, Coach and develop staff, Manage performance and hiring for new fraud monitoring team, Collaborate on payment infrastructure changes, Develop monthly metrics for management
Seniority
Senior, hands-on IC