Senior Pensions Administrator
Core
Provide daily pension administration support to clients, handling complex queries, maintaining confidential records, and processing documentation for 11 million scheme members.
Role type
Senior Pensions Administrator
Builds
Pension administration services and client support
Domain
Financial Services / Pensions
Deliverable
client delivery
Required skills
Pensions administration experience, data integrity management, customer enquiry resolution, non-standard correspondence drafting, data collation and analysis, process improvement, on-the-job coaching
Preferred skills
Defined Benefit scheme experience, financial services background, advanced IT skills
Responsibilities
Provision of administration service to customers as per SLA, Maintenance of up to date filing and records for department, Processing of a wide range of routine and non-routine documentation, Resolving customer enquiries (oral and written), Drafting of non-standard correspondence, Inputting customer details and accessing customer information, Collating and analysing data and produces routine reports, Provision of technical guidance to other team members, Identifying and implementing process improvements, Provision of on-the-job coaching to department colleagues, Carrying out projects and ad-hoc activities
Seniority
Senior, hands-on IC with coaching responsibilities