Customer Service Incident Coordinator (Dutch Speaking) - 12 Month FTC
Core
Support customers impacted by identity theft, fraud, and data breach incidents by conducting interviews, analyzing cases, and coordinating resolution.
Role type
Customer Service Incident Coordinator
Builds
Customer recovery journeys and incident resolution outcomes
Domain
Identity protection and cyber safety
Deliverable
client delivery
Required skills
Dutch (fluent), English (fluent), customer service experience, case analysis, stakeholder coordination, documentation, communication
Preferred skills
Experience with case management or CRM platforms, familiarity with Microsoft Office
Technologies
Microsoft Office (Outlook, Word, Excel), case management platforms, CRM platforms
Responsibilities
Conduct customer interviews by telephone to gather information on fraud and identity theft incidents; Review and analyze case information to assess severity and determine next steps; Provide empathetic customer support and manage expectations; Act as a key point of contact between customers, clients, and internal experts; Prepare correspondence with creditors and government agencies; Escalate complex cases and coordinate cross-team communications
