Customer Service Incident Coordinator (Dutch Speaking)
Core
Support customers impacted by identity theft, fraud, and data breach incidents by conducting interviews, analyzing cases, and guiding them through resolution.
Role type
Customer Service Incident Coordinator
Builds
Identity protection and cyber safety support services for consumers
Domain
Financial services / Identity protection
Deliverable
client delivery
Required skills
Dutch (fluent), English (fluent), customer service experience, case analysis, stakeholder coordination, documentation, Microsoft Office
Preferred skills
Experience with case management or CRM platforms
Responsibilities
Conduct customer interviews by telephone to gather information on fraud and identity theft incidents; Review and analyze case information to assess severity and determine next steps; Provide empathetic customer support and manage expectations; Coordinate with internal specialists and external third parties; Document evidence and prepare correspondence for case resolution; Escalate complex cases requiring specialist support.
