Application Support Engineer
Core
Provide Level 2 and Level 3 support for Aflac's agentic AI platform on AWS, ensuring reliability, observability, and cost efficiency for non-deterministic AI systems.
Role type
Senior Application Support Engineer (AI Platform)
Builds
Operational controls, runbooks, monitoring, and tracing for agentic AI systems
Domain
Artificial Intelligence / Cloud Infrastructure (AWS)
Deliverable
production ML models
Required skills
distributed systems debugging, incident management, root cause analysis, AWS infrastructure, AI observability, cost control, automation, compliance, multi-region environment support
Preferred skills
AI platform engineering, SRE practices, prompt engineering, security compliance
Technologies
AWS, agentic AI systems, MCP servers, AI models, distributed systems
Responsibilities
triage and resolve complex platform issues, define and track service level objectives, build monitoring and alerting, design operational controls and risk mitigations, lead post-incident reviews, support team onboarding, automate routine operational work
Seniority
Senior, hands-on IC
