Head of Client and Learner Services
Core
Lead the delivery of sophisticated learning programmes and qualifications to clients and learners globally, ensuring high service standards and operational excellence.
Role type
Senior leadership, client services head
Builds
Global certification and learning solutions for financial services professionals
Domain
Financial services education and professional certification
Required skills
Strategic leadership, stakeholder management, operational performance management, budget and financial controls, process innovation, team development
Preferred skills
Financial services domain expertise, project management, change management, market dynamics understanding
Technologies
AI-enabled tools, automation platforms
Responsibilities
Lead delivery of multiple certification solutions, collaborate with internal stakeholders and subject matter experts, build relationships with global institutes and exam providers, own operational KPIs and financial governance, drive process innovation, lead and develop a diverse team