Officer/ Senior Officer, Treasures Service Specialist, Treasures & Distribution, Consumer Banking Group
Core
Greet and welcome customers, manage branch queues, and assist with check-in procedures to ensure a seamless service experience.
Role type
Front-office service specialist
Builds
Customer onboarding journey and daily branch operations
Domain
Consumer banking
Deliverable
product features
Required skills
Customer service, queue management, digital banking guidance, service standard adherence, team mentoring, process improvement
Preferred skills
Banking or hospitality experience, Cantonese, English, Putonghua fluency
Responsibilities
Greet and welcome customers, manage ticketing and waiting areas, answer customer questions and resolve issues, guide customers to use digital channels, mentor Service Ambassadors, support cash and non-cash transactions, identify service improvement opportunities, participate in daily huddles, assist with contingency and other front-office duties