ED, Team Head, Client Services, Private Banking (Licensed)
Core
Lead the Client Service Management and Onboarding team to establish a high-performing operating model for DBS Private Banking, ensuring operational excellence, robust risk governance, and seamless client experiences across the Asia region.
Role type
Senior leadership (Head of Client Services)
Builds
Client Service Management (CSM), Account Relationship Management (ARM), and Onboarding specialist teams
Domain
Private Banking / Wealth Management / Financial Services
Required skills
Strategic partnership, team leadership, performance management, succession planning, digital transformation, AI adoption, KYC/AML governance, stakeholder management, process optimization, risk culture building
Preferred skills
Experience in Private Banking, knowledge of regulatory compliance, digital literacy, change management
Technologies
AI-enabled tools, digital platforms, workflow automation
Responsibilities
Lead the CSM, ARM, and Onboarding teams to establish a high-performing operating model; Partner with Front Office to deliver responsive operational support and seamless client experiences; Provide strategic oversight on KYC, AML/CFT, and customer due diligence; Drive adoption of digital capabilities and AI solutions; Champion a proactive risk culture and ensure adherence to regulatory requirements; Serve as the key coordination point between Front Office and support functions; Lead strategic business, regulatory, and transformation initiatives.
Seniority
Senior, hands-on IC with leadership responsibilities