Alpha Services Delivery-EMEA, SVP
Core
Executive leadership for the delivery, governance, operational performance, and client experience of Alpha clients across Europe, the Middle East, and Africa.
Role type
SVP, Regional Client Operations and Service Delivery Lead
Builds
A consistent, scalable, and high-performing client experience across a multi-jurisdictional environment for institutional investment clients
Domain
Institutional investment operations, asset servicing, fund services
Deliverable
client delivery
Required skills
Strategic vision, cross-functional collaboration, risk management, operational resiliency, workforce planning, commercial acumen, regulatory engagement, talent development
Preferred skills
Executive presence, presentation skills, navigating complexity, leading through influence
Technologies
N/A
Responsibilities
Establish and lead a high-performing, client-focused culture; Develop and execute a regional service strategy; Ensure contractual commitments and service level agreements are achieved; Manage operating efficiency, productivity, capacity, and workforce planning; Partner with Alpha growth teams on new business opportunities; Develop leadership talent and strengthen organizational depth
Seniority
SVP, Executive Leadership