Senior Officer, Client Engagement Officer , AML Middle Office (1 year contract)
Core
Coordinate client outreach and manage information requests for Anti-Money Laundering (AML) reviews within the Affluent Client Group.
Role type
Senior IC AML Middle Office Officer
Builds
AML review documentation and client communication workflows
Domain
Banking / Financial Services / Compliance
Deliverable
client delivery
Required skills
AML/KYC processes, client outreach coordination, RFI management, regulatory compliance, audit trail maintenance, stakeholder escalation
Preferred skills
Banking operations experience, customer service, process improvement
Technologies
Excel, Outlook, workflow tracking tools
Responsibilities
Coordinate and execute client outreach for AML reviews; Prepare, track, and validate RFIs (OGR, RBR, ODD); Monitor timelines and follow up on outstanding items; Perform initial completeness checks on client-submitted documents; Escalate delays, gaps, or risks in client responses; Ensure alignment between business requirements and compliance expectations; Maintain clear audit trails of all outreach and submissions.
Seniority
Mid-level, hands-on IC