Client Care - Elite Care Consultant
Core
Deliver high-value customer service, advocate for clients, and lead complex cross-functional initiatives to resolve issues and drive operational improvements for Visa clients and staff.
Role type
Senior Client Care Consultant (Payments/Financial Services)
Builds
Client success outcomes and operational efficiency in payments transactions
Domain
Financial Services / Payments Technology
Deliverable
client delivery
Required skills
complex problem solving, cross-functional leadership, stakeholder management, change management, project coordination, industry trend analysis, escalation management, relationship building, operational improvement identification, expectation management
Preferred skills
financial services customer support experience, troubleshooting web applications/APIs/gateways, bilingual abilities (Spanish/Portuguese), project management, system troubleshooting
Technologies
Microsoft Office (Outlook, Excel, Word, PowerPoint), Visa systems (authorization, clearing, disputes)
Responsibilities
Deliver high-value customer service and advocate for clients, collaborate with clients to identify efficiencies, lead cross-functional initiatives, coordinate resources to achieve goals, resolve complex inquiries and escalations, manage change requests and expectations, report project accomplishments, educate clients on best practices, notify clients of critical issues, coach new staff
Seniority
Senior, independent IC with strategic influence