Agente de call center
Core
Contact customers via outbound calls to verify and update their data, ensuring information quality and a professional customer experience.
Role type
Outbound call center agent (data verification)
Builds
Customer data records and campaign reporting
Domain
Customer service / Data management
Deliverable
dashboards & analysis
Required skills
Outbound calling, oral Spanish communication, CRM data entry, attention to detail, data privacy compliance
Preferred skills
Experience in quality campaigns or database updates, knowledge of payment/banking sector, English or Catalan language skills, CRM tools experience
Responsibilities
Make outbound calls to assigned customer lists, verify and update customer data per script, log call results in the system, manage follow-up calls, resolve basic customer queries, meet productivity and quality targets, comply with data protection regulations (LOPD)
Seniority
Entry-level to Junior