Customer Engagement Consultant - Fraud Solutions
Core
Lead customer initiatives and provide operational/technical support for fraud and identity platforms to build customer confidence and resolve issues.
Role type
Senior Customer Engagement Consultant (Fraud Solutions)
Builds
Customer outcomes and relationships through project lifecycle management and operational support
Domain
Financial services / Fraud and Identity Management
Deliverable
client delivery
Required skills
Project management, Customer success, Fraud management, Technical problem-solving, Data analysis, Stakeholder management, Cross-functional collaboration, Incident response, Report generation, Solution consulting
Responsibilities
Lead customer initiatives throughout the project lifecycle, Serve as first line of support for operational and technical questions, Monitor service statistics and track customer issues to resolution, Consult with customers to develop data-informed solutions, Strengthen customer relationships by identifying opportunities for Sales and product innovation, Build relationships with cross-functional teams and executives
