Product Manager - XPM
Core
Define and implement solutions for key experiences/channels within specific client journeys, focusing on transforming how associates leverage artificial intelligence in their day-to-day work.
Role type
Senior IC Experience Product Manager (AI & Employee Experience)
Builds
Digital and client experience platforms, AI-enabled workflows, and customer journey solutions
Domain
Financial Services / Artificial Intelligence / Employee Experience
Deliverable
product features
Required skills
Product lifecycle management, backlog prioritization, user research, journey mapping, cross-functional collaboration, KPI definition, AI strategy, stakeholder management, data-driven decision making
Preferred skills
Experience with intelligent assistants, natural language processing, machine learning-based predictions, automated workflow support
Technologies
Artificial Intelligence, Natural Language Processing, Machine Learning, Intelligent Automation
Responsibilities
Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions; Lead the Experience product management lifecycle for assigned platforms/channels within specific client journey; Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping; Partner with the cross-functional leadership team to help define the roadmap priorities; Drive feature/capability roadmap assessment and development across assigned areas/channels; Foster innovation, collaboration, leverage new technologies and champion measurable impactful change
Seniority
Senior, hands-on IC
