Officer, Client Portal Support, Client Services - Operations
Core
Handle client enquiries and manage user access to HKEX portals and systems.
Role type
Client Services Operations Officer
Builds
HKEX client portals and access management systems
Domain
Financial services / Capital markets
Deliverable
dashboards & analysis
Required skills
Email and phone support, User access administration, User onboarding, IT liaison, Administrative task management, UAT participation
Preferred skills
Securities/finance knowledge, Hong Kong and Mainland markets exposure
Responsibilities
Handle email and phone enquiries from clients, Grant or change user access to portals, Support user onboarding and external user testing, Perform administrative tasks, Assist in Access Management system enhancements
Seniority
Junior, entry-level IC