Specialist, Policy Services
Core
Drive business transformation and operational excellence in Life Operations through projects, process improvements, digitalisation, and data-driven insights.
Role type
Senior business analyst / operations strategy specialist
Builds
Scalable solutions for customer experience, efficiency, and business outcomes
Domain
Life Insurance Operations / Digital Transformation
Deliverable
dashboards & analysis
Required skills
Strategic initiative leadership, stakeholder partnership, requirements gathering and documentation, solution evaluation, project planning and risk management, data analysis, dashboard development, presentation skills
Preferred skills
Knowledge of policy administration systems (Integral Life/Life400/AS400), familiarity with Databricks/Tableau/Power BI, predictive analytics knowledge
Technologies
Integral Life (Life400/AS400), Databricks, Tableau, Power BI
Responsibilities
Lead strategic initiatives and process improvements; Partner with stakeholders to identify optimization and automation opportunities; Gather and document scalable business requirements; Evaluate solution options with Technology teams; Lead requirement reviews and delivery against milestones; Support project planning, resource management, and change management; Analyse operational data to identify trends and risks; Develop dashboards and actionable recommendations
Seniority
Mid-to-Senior, hands-on IC
